To summarize – lots of people think they know what makes a great listener … these folks actually collected data to determine the facts. Aside from feeling encouraged that I had mentioned several points then mention in their article, the biggest thing that stuck out to me was the line,
“The best listeners made the conversation a positive experience for the other party…”
A far better way to succinctly describe what I hoped to express in my statement about deference and respect. Check out that article.